Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bagnancy1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bagnancy1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bagnancy1@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Agieson Ltd. – Refund & Return Policy

Effective Date: 01 January 2024

At Agieson Ltd., we want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds, and exchanges.

1. Returns Eligibility

You may request a return if:

The item is unused, unopened, and in its original packaging
The return request is made within [14–30] days of delivery

Non-returnable items include:

Opened or used beauty products (for hygiene reasons)
Earrings or personal-use accessories (if applicable)
Sale or clearance items (unless faulty)

2. Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item:

Contact us within 7 days of delivery
Provide photos as evidence
We will offer a replacement, exchange, or full refund (including shipping where applicable)

3. Return Process

To initiate a return:

Email us at agieslizehup@gmail.com
Wait for return approval and instructions
Ship the item to the provided return address

Important:

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked shipping method

4. Refunds

Refunds are processed once the returned item is received and inspected
Approved refunds will be issued to your original payment method within 5–10 business days
Original shipping costs are non-refundable (unless the item is faulty)

5. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrect

If you need an exchange, contact us at [Insert Email].

6. Order Cancellations

Orders can be cancelled within 24 hours of purchase
Once an order has been shipped, it cannot be cancelled

7. International Returns

As a global store:

Customers outside the UK are responsible for return shipping, customs duties, and fees
We are not responsible for items lost during return transit

8. Consumer Rights (UK & International)

Nothing in this policy overrides your legal rights under applicable consumer protection laws, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.