Refund policy

Agieson Ltd. – Refund & Return Policy

Effective Date: 01 January 2024

At Agieson Ltd., we want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds, and exchanges.

1. Returns Eligibility

You may request a return if:

The item is unused, unopened, and in its original packaging
The return request is made within [14–30] days of delivery

Non-returnable items include:

Opened or used beauty products (for hygiene reasons)
Earrings or personal-use accessories (if applicable)
Sale or clearance items (unless faulty)

2. Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item:

Contact us within 7 days of delivery
Provide photos as evidence
We will offer a replacement, exchange, or full refund (including shipping where applicable)

3. Return Process

To initiate a return:

Email us at [Insert Email] with your order number
Wait for return approval and instructions
Ship the item to the provided return address

Important:

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked shipping method

4. Refunds

Refunds are processed once the returned item is received and inspected
Approved refunds will be issued to your original payment method within 5–10 business days
Original shipping costs are non-refundable (unless the item is faulty)

5. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrect

If you need an exchange, contact us at [Insert Email].

6. Order Cancellations

Orders can be cancelled within 24 hours of purchase
Once an order has been shipped, it cannot be cancelled

7. International Returns

As a global store:

Customers outside the UK are responsible for return shipping, customs duties, and fees
We are not responsible for items lost during return transit

8. Consumer Rights (UK & International)

Nothing in this policy overrides your legal rights under applicable consumer protection laws, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.